Refund policy
Everything that the Blank Theory is Made-to-Order (It's printed for you on order)
Nothing sits in a warehouse with 50 employees. This lets us keep quality high, waste low, and enables us to run on a small team.
This also lets us to keep the product price low and the shipping fast.
This also shapes how returns work: Since we can't resell a personalised or made-to-order item, it comes as a complete loss to us. So please choose your size and design carefully before ordering.
Our size guide is on every product page.
Here's exactly how our returns, replacements and exchanges work:
1. Free cancellation - Within 2 hours
Ordered by mistake or changed your mind? Cancel within 2 hours of placing your order for a full refund, no questions asked — as long as it hasn't entered production. Email support@theblanktheory.com with your order number, full name and screenshot of payment confirmation.
Once an item enters production, cancellation is no longer possible, because it's already being made specifically for you.
2. Damaged, defective, or wrong item - Free Replacement
If your order arrives damaged, misprinted, defective, or different from what you ordered, we'll replace it free of charge. No return shipping cost to you.
To process a free replacement, within 48 hours of delivery please send us:
- An unboxing video of the product
- Your order number
- A clear photo of the item showing the issue
- A photo of the shipping label / packaging barcode that clearly shows readable text.
Once verified, we ship your replacement at no cost. This verification step keeps our prices fair for everyone by preventing misuse.
If the outer package looks damaged on arrival, either refuse the delivery or record a short unboxing video — it makes any claim instant to resolve.
3. Size exchange
We suggest looking at the size chart and carefully placing your order.
Despite that if you ordered the wrong size, we offer a one-time size exchange per order, subject to stock and provided the item is unworn, unwashed, and in original condition with tags intact.
- Exchange of up to 2 items per order: we cover it.
- Beyond 2 items: a ₹99 per-item reverse-pickup fee applies.
- Request within 7 days of delivery via WhatsApp/email.
Refer to the size guide on each product page before ordering to avoid this entirely.
4. Exclusions:
Because of the made-to-order and hygiene nature of our products, we cannot offer returns, refunds, or exchanges on:
- Personalised or customised items (anything with a name, date, or custom text/design) — these are unique to you and cannot be resold.
- Items that are worn, washed, altered, or damaged after delivery.
- Items returned without tags or not in original condition.
- Requests made after the 7-day window.
- "Changed my mind" after the 2-hour cancellation window — because production has begun.
- Personalised items are still covered under our free-replacement policy (Section 2) if they arrive damaged, defective, or misprinted
5. Refunds — how and when
Whenever a refund is due here is how it will be processed.
- For Prepaid orders: Refund is credited to your original payment method within 5–7 business days of approval.
- For COD orders: Refund is issued via bank transfers — we'll collect details when your claim is approved.
You'll get a confirmation when your refund is initiated. Timing after that depends on your bank/payment provider.
6. How to reach us
Reach us at support@theblanktheory.com — we reply within 24 hours.
Have your order number ready and we'll sort it fast.
The Blank Theory · Grey Mattr Media · Request GSTIN via Email.